If you wish to make purchases on the SOPHIE SITBON online store, you must first create an account in order to be able to take advantage of sections and services reserved exclusively for our customers.
FIND AN ITEM
Use our navigation menu on the left of our home page as well as on all the pages of our E-shop You will find a list by category of products and a list by themes grouping together the different products offered in each of the themes. of the collection.
INFORMATION AND PRODUCT DETAILS
For each item, you will find a product page offering a detailed description as well as the sizes and colors available, and several images that you can enlarge to better see the details of the garment.
CHOOSE YOUR SIZE
You will find on each product page advice on the fit and the size that the model is wearing. The size guide will allow you to convert to the size of your country.
The measurements indicated in centimeters, indicate the basic measurements for the French size SOPHIE SITBON, knowing that there will always be at least 2 cm more ease in the garment.
HOW TO ORDER
- Select the color and size of your choice on the product page of each chosen item,
- Add the product to your Cart,
- After you have finished shopping, click on Cart,
- On the next page, then choose the delivery method and the payment method,
- Check that you have entered your information correctly, then click on the "Buy" button.
KNOW THE STATUS OF YOUR ORDER
As soon as your payment is authorized, a confirmation email containing all the details and
the order number is sent to you. It appears shortly after in your My Account section.
TRACKING YOUR ORDER
As soon as your order is dispatched, we send you a confirmation by email, including all the delivery details and the parcel tracking number.
You can access information relating to your orders at any time and check the progress of your order in the My Account/Track your order area.
ORDER ON MOBILE DEVICE
You can place your orders and access all sections using the version of our site specially adapted for mobile devices.
CAN I MODIFY OR CANCEL MY ORDER
Once the order is recorded, each order being treated separately, it is unfortunately not possible to modify the details, or to cancel it. You can, however, send the items back to us, as set out in our Returns Policy.
If you wish to purchase other items, you must place a new order.
CAN I CHANGE MY DELIVERY ADDRESS?
In the event of an error, it is possible within a few hours of your order to change your address by contacting Customer Service. Invalid addresses can cause long delays. If you have entered an incorrect delivery address, contact Customer Service as soon as possible.