Phone: +33144598336


This site is hosted by SHOPIFY.


Any online purchase made on the website is subject to prior knowledge and acceptance of these general conditions of sale.

The PDF version of the general conditions of sale can be downloaded here .



These general conditions of sale (hereinafter "GTC") apply exclusively between any non-commercial natural person (hereinafter the
"Customer") making any purchase (hereinafter referred to as the "Order") on the site (hereinafter referred to as the "Site"), and holding full legal capacity and Mrs. SOPHIE SITBON, hereinafter referred to as the "Seller", the company FFLAG by SEGS SAS registered in the Paris Trade and Companies Register under number 839137825 and whose head office is located at 17 rue Béranger 75003 PARIS.

Any Internet user can read the T&Cs from all the pages of the Site.

These General Conditions are accessible at any time on the Website and will prevail, if necessary, over any other version or any other contradictory document.

The Seller reserves the right to modify the General Conditions from time to time, in particular in consideration of any normative changes. They will then be applicable as soon as they are posted on the website without being able to be enforceable against transactions concluded previously.

The T&Cs are applicable without restriction or reservation to all the items offered hereinafter referred to as "Product", for sale on the Site.

Any Order on the Site is subject to prior consultation and unreserved acceptance by the Customer of these T&Cs and the applicable prices.

The validation of an Order following the order procedure proposed on the Site constitutes acceptance of these GCS.

The Site reserves the right not to respond to Orders from any person who does not meet the criteria or to Orders that do not comply with its commercial policy as defined herein.


Information relating to all the Products is available, with their
references, on the Website.


2.1 -. The prices of our Products displayed on the Website are those in effect when the Order is registered by the Website. They are indicated in euros and include all French taxes, excluding participation in the costs of
processing, transport and delivery which are invoiced in addition.

2.2 – In the case of an Order destined for a country other than metropolitan France, you are the importer of the product(s) concerned.

For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.

Customs duties, local taxes, import duties or state taxes may be required upon receipt of the Order. The Site will not be responsible for import duties, customs and local sales taxes
levied by the country of destination. They will be at your expense and are your sole responsibility both in terms of declaration and payment to the competent authorities and bodies in your country. We advise you to inquire about these aspects with the local customs authorities in your country.

In the event of refusal by the customer to pay the customs duties required on delivery, resulting in the refusal of the delivery and its return to, the return costs and the customs costs inherent in this return will be deducted. of the total amount of the Order, and only the difference will be refunded.

2.3 – All orders must be paid in Euros.

2.4 – reserves the right to modify the prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of the orders, subject to their availability.


3.1. Prior identification of the User

To place an order, the user of the Site (referred to as the "User") must identify himself with his email address or his customer number and his password. To be able to buy a Product during his first Order, the User must open a customer account and complete an order form specifying certain mandatory fields so that his selection can be taken into account by

By validating your online Order, you agree to respect and unconditionally accept, in relations with, these General Conditions of Sale

By submitting your order form, you confirm that you know and accept these General Terms and Conditions of Sale without reservation. If you disagree with the terms indicated in these General Conditions of Sale, we invite you not to confirm your order form for the purchase of Products on the Site.


Our product offers are offered within the limits of available stocks. Errors may exceptionally exist, particularly in the case of simultaneous orders for the same product by several Customers. In case of unavailability of a Product ordered, the User will be informed by the Site, by e-mail as soon as possible.

When a Product is no longer available, it is displayed as "Sold Out" and it is therefore no longer possible to order it.

However, some Products are offered in this case for pre-order. On the Product Sheet of the items offered for pre-order, you will find the indication of the estimated date of shipment.

By pre-ordering, you will be on a priority list and will receive the items on the delivery date mentioned. You pay 50% when ordering and the rest when shipping.


Registration and validation of the order

All the steps necessary for the sale of the Products are specified on the Website.

The Order process on the Website is as follows:

– You select the Product(s) of your choice; by clicking on "Add to cart" you can update the quantities by clicking on the number of units selected and view the selected products by clicking on "Basket"

– you check the details of your Order and its total price and have the opportunity to correct any errors

For each Product selected on the Site, a summary page will be displayed, showing the photo of the item, its colors and reference, the quantity chosen, its unit price and the total price of your Order. We invite you to check the accuracy of your selection item by item, that the number, color, size and price are taken into account before confirming your Order.

– You fill in the information requested and necessary for your Order; Any Internet Order assumes that you provide accurate and complete information at the time of said Order. The information requested will relate to: title, surname, first name, telephone, email address, billing and delivery address.

Make sure that your contact details are correct: name, address and address in European characters.

–You choose the method of payment for the Order;

– You verify and expressly accept the General Conditions of

– You then validate your Order,

Once completed, your Order is sent directly for processing.

After validation of the payment, sends the Customer an e-mail confirming his Order.

Any Order is subject to the prior acceptance of, and is not definitively confirmed until the Customer has received an e-mail confirming an Order number confirming its proper handling, including a summary of your Order, showing the title of the Products ordered, the quantity, the price and the amount of the shipping costs.

You have the option of creating an account in order to save billing and delivery information for a future Order. During the creation
of a Customer Account, the Customer chooses his username (email) and password for subsequent use of this account.

Usernames and passwords are personal and confidential. The Customer is solely responsible for this.

The Customer undertakes to keep his password secret and not to disclose it to third parties under any circumstances and in any capacity whatsoever. Consequently, any purchase made using these identifiers will be deemed to have been made by you.

In the event of suspicion of the use of the username and password by a third party, the Customer must immediately alert in order to change his password and/or choose to close his customer account.

You can place an Order without creating an account by clicking on “Continue as guest”.

You will need to provide the information necessary for the delivery of the Order: surname, first name, address, telephone, email. reserves the right not to accept an Order from a Customer with whom there is a dispute over a previous Order, or if the Site reasonably believes that a Customer has violated these General Terms and Conditions of Sale, or for any other legitimate reason.

While every effort is made to ensure that the color and pattern of the Products whose photos are displayed on the site are faithful to the original Products, variations may occur, in particular due to color rendering limitations according to computer equipment. Consequently, cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

If you have any questions about the Products, you can of course contact Customer Service.



Shipping costs are the responsibility of the Customer and depend on the place of delivery and/or the weight of the Products sent. They will be specified to the User when
order confirmation. Delivery times and prices are currently as follows and are subject to change:

Any Order placed on the Website and delivered outside France may be subject to any taxes and customs duties which are imposed when the package reaches its destination. These customs duties and taxes related to the delivery of an item are the responsibility of the Customer and are their exclusive responsibility. is not required to verify and inform you of applicable customs duties and taxes. To know them, it is advisable to inquire with the competent authorities.


ARTICLE 7 – DELIVERY does not deliver to PO boxes, hotels, APO or FPO addresses. reserves the right to refuse to deliver Orders from individuals to collective addresses such as offices. In the event of delivery to a collective address, the Customer acknowledges that the obligation of for the delivery of the Order stops at the actual delivery to the collective address indicated in his order form, even though the The consignment is not received by the final recipient but by a third party.

The Products are shipped with the delivery note to the delivery address indicated by the Customer when ordering.

Shipments in France are made by Colissimo with tracking or by Chronopost.

For shipments within the European Union, uses the services of DHL or UPS.

For deliveries outside Europe, uses the services of DHL OR UPS.

Delivery costs are calculated automatically as soon as you finalize your shopping bag and appear in the total to be paid. The amount depends on the products in your Order, the delivery area and the service chosen.

The Customer will be informed of the various stages of his Order by email.

When sending the package, we send you by email its corresponding tracking number. From the start and until its arrival, you can track your package by indicating its shipment number on its respective site.

Customs and other charges in the country of arrival are the responsibility of the recipient.

Any defect or delay in delivery exceeding 8 working days must be reported to our Customer Service by email.

You must check the conformity of the Products at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomalies observed (open package, damaged product).

In the event of loss or deterioration of the product during transport, the Customer must inform the carrier without delay.

The deadline by which undertakes to deliver the Product(s) is indicated to the User before the confirmation of his order. In general and for information purposes, validated orders are in principle processed the next working day and dispatched the following working day. With regard to deliveries for export, the deadline will be 6 working days, an indicative duration not depending on postal traffic.

The delivery times indicated above are indicative times from the day following the validation of the order by the Customer. In no case do they
may be enforceable.

As an exception, to the deadlines indicated above, pre-order operations may be subject to longer delivery times as duly indicated in the purchase process. therefore declines all responsibility in the event of too long a delivery time due to the postal services or means of transport, as well as in the event of loss of the products ordered or of a strike. The risks of transport are borne by the Customer, who must submit a reasoned protest to the postal services or to the carrier, within three (3) working days of delivery.



You can choose between different payment methods:

- Bank cards

– PayPal

– Bank transfer

For payment by credit card, the cards accepted are: Visa, MasterCard, or American Express. Cards issued by banks domiciled outside France must be international bank cards.

In order to ensure the security of payments, the Website uses the secure payment service PAYZEL SYSTEME 3D SECURE and Paypal. Confidential data (the 16-digit credit card number, expiry date and visual cryptogram) is directly transmitted encrypted to the payment platforms concerned without passing through the physical media of the server.

When the Order is validated, the payment request is routed in real time to the secure electronic payment manager. This sends an authorization request to the bank card network. The online payment manager issues an electronic certificate.

In addition, reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level.
of execution, in the event of non-payment or partial payment of any sum
which would be due by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Website, including on the occasion of previous Orders. The transfer of ownership of the Products of, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, and this regardless of the date of delivery of the said products.


In all cases, the online provision of the credit card number and the final validation of the order will constitute proof of the entirety of the said Order. This validation is equivalent to signature and express acceptance of all operations carried out on the Website.

The computerized registers, kept in the computer systems of under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the Seller and the Customer (hereinafter the “Parties”).

The archiving of purchase orders and invoices is carried out by on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1379 of the Civil Code.



8.1 Cancellation under the right of withdrawal is committed to providing you with high quality products. Despite this, if you are not satisfied with the Product purchased, undertakes to reimburse you.

Thus the Customer has a period of fourteen (14) clear days from receipt of the Product(s) to exercise his right of withdrawal in accordance with Article L. 221-18 of the Consumer Code by requesting to cancel his order, without having to justify reasons or to pay penalties.

Pursuant to article L.221-19 of the Consumer Code, when this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

As an exception to the above, the right of withdrawal cannot be exercised for Products made according to the Customer's specifications or which have been personalized at the Customer's request.

To exercise his right of withdrawal, the Customer undertakes to inform the seller of his decision by an unequivocal written declaration by means of an e-mail addressed to customer service or by post sent to
the following address: SOPHIE SITBON – FFLAG 17 rue Béranger 75003 Paris. The Customer also has the option of using the withdrawal form provided for this purpose .

8.2 Return of products:

According to the provisions of article L.221-23 of the Consumer Code, the Customer has a period of fourteen (14) days following the communication of his decision to withdraw to return the Products.

It is recalled that the return costs by post will then be at your expense and deducted from your refund. In the event of a return from a country outside the European Union, customs fees may also be retained.

Please contact customer service by email before returning an item to
to obtain a return number. We will provide you with a voucher
return sent by email.

The Products must be returned in their original condition and packaging, accompanied by a copy of the invoice, to the following address:

SOPHIE SITBON 17 Rue Béranger 75003 Paris

Returned Products must be accompanied by the return form attached inside the duly completed delivery package as well as a copy of the invoice. Unidentified returned packages may be returned to their sender.

Returned Products must be intact, complete and packed in the original packaging. Products returned incomplete, spoiled, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that the Products have been used or worn, will not be refunded or exchanged and will be returned to the Customer by post.

Damaged or incomplete Products will not be taken back and will be returned to you as is, at your expense.

Promotional Products will not be exchanged or refunded.

No exchange is possible.

Any request for additional information should be sent by email to

It will be up to the Customer to provide proof of this return, which assumes that the Products must be returned by traceable shipment (UPS, FEDEX, DHL, RAR, etc.), or by any other means giving a certain date and the number of follow-up must be communicated to SOPHIE SITBON. The costs and risks of return by post under the right of withdrawal are the responsibility of the Customer (with the exception of an error when sending the Product).

8.3 Customer Refund

Pursuant to the provisions of article L.221-24 of the Consumer Code undertakes to reimburse the Customer who has exercised his right of withdrawal, all sums paid, including delivery costs, in as soon as possible and at the latest within fourteen (14) days following the exercise of the right of withdrawal. The Seller nevertheless reserves the right to defer reimbursement until the Products are recovered or until the Customer provides proof of the shipment of the Products, the date chosen being that of the first of these events.

The refund will be made via the payment method of the returned order. Thus, if the Product Order has been paid for by:

– bank card, and that the bank card is still valid, the refund will be made to the account attached to this Carte Bleue;

– Paypal, and that the Paypal account is still active, the refund will be made to this Paypal account.

For any other means of payment or in the event of failure of previous refunds, the refund will be made by letter check sent to the billing address.



Any User purchasing one or more Product(s) on the Website must be at least 18 years old and be legally capable of contracting or hold parental authorization to place an Order on the Website.

Limits of liability

The products offered comply with the French legislation in force. It is up to you to check with the local authorities of your country the possibilities of importing or using the Products or services that you plan to order.

The photographs and texts reproduced, illustrating the Products presented are not contractual. Consequently, the responsibility of can not be held liable in the event of an error in photography or text. has an obligation of result for all stages of taking an Order as well as for the stages after the conclusion of the contract. On the other hand, cannot be held responsible for the non-performance of the contract concluded in the event of out of stock, unavailability of the product, in the event of force majeure, disruption, flood, fire or strike in particular of the postal services and means of transport or communication.

The responsibility of can not be engaged in the event that the non-performance of its obligations is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure. Similarly, cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses. will not incur any liability for any direct or indirect damage resulting from these risks.

The Seller guarantees the Customer against lack of conformity and hidden defects for the products for sale on the Site, in accordance with the legal guarantee of conformity provided for in articles L.217-4 and following of the Consumer Code, and the guarantee against hidden defects, within the meaning of articles 1641 and following of the Civil Code, allowing you to return defective or non-compliant products delivered. Thus the consumer who decides to act as a legal guarantee of conformity: Benefits from a period of two years from from the delivery of the good to act; Can choose between the repair and the replacement of the good, subject to the conditions linked to the cost, provided for in article L 217-9 of the Consumer Code; Is exempted from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

The consumer can decide to bring into play the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code:

In this case, the consumer can choose between the resolution of the sale and a reduction of the sale price, in accordance with article 1644 of the Civil Code.



The Seller cannot be held responsible for any non-performance or delay in the performance of its contractual obligations resulting from events which could not be reasonably foreseen and whose effects could not be avoided, as defined by article 1218 of the Civil Code. and case law.



When the Customer registers on the Website, SOPHIE SITBON collects his personal information (personal data, e-mail address, etc.) through the registration form in order to offer him the services accessible in the areas with access reserved by SOPHIE SITBON.

The ordering process on the Website requires the creation of a Customer account in which his information is stored and protected by a password that the Customer chooses. The information of personal information concerning him is essential for the processing and delivery of his orders.

This information is strictly confidential and is intended for SOPHIE SITBON exclusively. They will be processed in strict compliance with the provisions of the Law "Informatique et Libertés" n ° 78-17 of January 6, 1978 and Regulation (EU) 2016/679, general regulation on data protection.

Customers' personal data is collected for the following purposes:

  • Management of Orders and relations with Customers;
  • Customer information relating to offers and commercial information related to the brand;
  • Strengthening and improving the communication of the Website and the brand by sending, in particular, newsletters and special offers according to the Customer's preferences noted on the Website;
  • Improving and personalizing the services offered to Customers
  • Compliance with legal and regulatory obligations.

SOPHIE SITBON- undertakes to protect and guarantee the confidentiality of the personal data of its Customers in accordance with the GDPR processed within this framework hereof by implementing the appropriate security measures in its field of activity, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or from unauthorized third parties having access to it. , ensure that persons authorized to process personal data hereunder undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training in the protection of personal data , and that its possible subcontractors respect the legal obligations on behalf of and according to the instructions of SOPHIE SITBON.

The Customer's personal data is only kept for the duration strictly necessary for the purposes previously explained.

Subject to validation by an "opt-in" from the client, personal information (personal data, e-mail address, etc.) may also be used by SOPHIE SITBON and/or its partners for commercial purposes such as sending newsletter or solicitations.

The Site, to better meet the needs of the Customer and the personalized ones, makes use of cookies. The purpose of the cookie is to signal your visit to the Site.

SOPHIE SITBON's personal data management policy is available on the Site

Privacy Policy

At any time, in accordance with the GDPR, the Customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, he can make a request to SOPHIE SITBON

To exercise one or more of the Computer Rights and Freedoms, the Customer must send a request by email or by post to SOPHIE SITBON's Customer Service.

– By e-mail to the following address: customer

– By post to the following address, indicating their surname, first name, e-mail address and customer references and attaching a photocopy of their identity document.

Customer service 17 rue Béranger 75003 Paris

Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer's signature and specifying the reply address.

The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within one month of receipt of the request.



All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents and are reserved under copyright as well as under intellectual property for the whole world. Similarly, the trademarks, logos, designs and models appearing on the Website are the exclusive property of Their disclosure can in no way be interpreted as granting any license or right to use any of the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of infringement.

Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever.

However, it is possible to download a copy of the documents on a computer for the personal use of the User and only for non-commercial purposes, provided that the User does not modify the information contained and that he keeps intact all copyrights and other notices of
property. Modification of these documents or their use for another purpose
constitutes an infringement of the intellectual property rights of

The User who has a personal website and who wishes to place, for personal use, on his website a simple link directly to the home page of the Website, must request authorization from FFLAG. It will in no way be an implicit affiliation agreement.

commercial and domain names

SOPHIE SITBON-FFLAG by SEGS is the sole and exclusive owner of all the trademarks and other distinctive signs available on the website, used in particular for the purpose of distinguishing products, and has the exclusive right to use them. Any unauthorized or illegal use
is strictly prohibited, and carries the risk of legal sanctions.



If one or more stipulations of these General Conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their strength and scope.

2. Non-waiver

The fact for one of the Parties not to rely on the other Party of a breach of any of the obligations referred to in these General Conditions cannot be interpreted for the future as a waiver of the obligation in question.

3. Duration

The General Conditions apply for the entire duration of the Products offered for sale by until the end of the contractual and legal guarantee periods. In any case, the “Liability” clause will survive the termination of the General Conditions.


These General Conditions are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.

The General Conditions are subject to French law. In the event of a legal dispute, only the French courts will be competent.

The Website complies with French legislation, and under no circumstances does give any guarantee of compliance with the local legislation that would be applicable to you, when you access the Website from other countries.

Site Operator reserves the right to update or modify these Terms of Use from time to time. These modifications will come into force as soon as they are published on the Site. Therefore, please consult this section regularly.




This form allows you to request to exercise the right of withdrawal relating to one or more products purchased on the website.

The use of this form is not mandatory and you can exercise your right of withdrawal by any other means of declaration, unambiguous, expressing your desire to withdraw.

You can thus complete and return this form if you wish to withdraw from your order placed on the website, subject to the cases of exclusion or limits to the exercise of the right of
withdrawal according to the General Conditions of Sale of SOPHIE SITBON

In all cases, the withdrawal request must be sent to the following address:

17 rue Beranger 75003 Paris

I inform SOPHIE SITBON of the exercise of my right of withdrawal
relating to all or part of the order below:

Order dated ………………………………………………………………………

Order received on ………………………………………………………………

Order number: ……………………………………………………….

First and last name : …………………………………………………………

E-mail address associated with the order placed: ……………………………………………………….

Reason (optional):………………………………………………………………….

Date : ………………………………………………………………

Signature : ………………………………………………………………

(If sending the form on paper)